D.R.L. Wholesale Supply INC.
4627 Illinois Ave Phone – (502) 458-7768
Louisville KY 40213
How is shipping calculated?
Shipping is based on the weight and dimensions of the packages.
What carrier will be used when shipping my order?
We ship UPS Ground, FedEx, or Pallet shipping through CTC.
If an order is to be shipped by pallet, a commercial address is required.
Do you charge any extra handling fees?
No handling fees from our end.
Why is shipping rate estimated on the website?
We pack our merchandise as compact as possible. The original charge is an estimate, excess charge will be refunded. If the estimate was low, we will contact you for your card information to make up for the additional cost.
Is there a money-back guarantee on all items?
Our merchandise is not sold on a guaranteed sales basis and may not be returned without our authorization.
What is the return policy for defective goods?
Claims for shortages or defective goods must be made within 5 business days after receiving the merchandise. Refunds or credits will only accepted once the merchandise is received and inspected. If the merchandise is inspected and is not the same as it was sent out then no refund or credit will be given. The customer is responsible for the return shipping cost.
Is there a restocking fee?
Merchandise accepted for return other than defective or wrong merchandise is subject to a 25% restocking fee.
Who pays for shipping on returns?
Buyer pays freight for any returned merchandise.
Do you perform quality assurance on your products?
All merchandise leaves our warehouse in perfect condition. Your order is inspected for accuracy and packed carefully. Our responsibility for the condition of your order ends when the carrier picks it up.